SHIPPING
WHEN WILL I RECEIVE MY ORDER?
Orders placed before noon will typically be shipped on Wednesdays, coinciding with our dry ice delivery, and should be delivered either Thursday or Friday.
Some orders may be processed and shipped sooner, and delivery may be occur faster than estimated. Please be sure to add info@covesurfandturf.com to your email address book so you receive our tracking email, and sign up for delivery notifications via the tracking link.
We ship Monday through Thursday using USPS, UPS, and FedEx, but our frozen shipments can’t be in transit over the weekend, or during a holiday. If the destination address requires several days in transit, then those orders will be held until Monday to ship.
SHIPPING COSTS AND OPTIONS
WHY ARE SHIPPING FEES SO HIGH?
Shipping fees for overnight and 2nd day air can be as high as $200 for some of our packages. We work with the carriers to acquire discounted fees so you pay less, and sometimes absorb some of the cost. Charges are for the carrier, specialized packaging, ice packs and dry ice.
Feel free to check rates to see for yourself what the carrier charges for shipping at the link below. Typical box size is 15x15x15 or 17x12x10 for smaller orders and includes the weight of your contents plus up to 10 pounds of frozen gel packs and 3-5 pounds of dry ice
https://www.ups.com/ship/basic/shipment-info?tx=73439920561744206&loc=en_US
OUR GUARANTEE
To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.
Our products will arrive to you in-tact and in food-safe condition, below 40F. Sometimes shipping conditions are outside of our control, and if a carrier delays shipment long enough to disrupt that condition, we will reship the items or provide store credit for a future order. Please contact us immediately to report and confirm any issues with your order.
HOW DO WE DO IT?
We pack our frozen products in an insulated cooler within a shipping box with enough dry ice and ice packs to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and place your items in the freezer, until you are ready to enjoy them. Use gloves when handling dry ice if it is still present. The temperature inside the box when it is shipped is about negative 110 degrees F which is colder than your freezer by 100 degrees.
DRY ICE HANDLING
Do not touch the dry ice. Dry ice temperature is extremely cold at -109.3°F or -78.5°C. Always handle dry ice with care and wear protective clothing or leather gloves. Keep dry ice away from children.
With gloved hands, or using an oven mitt or towel, remove the ice from the package and throw away. You can unwrap and leave it at room temperature in a well-ventilated area. It will change from a solid to a gas and evaporate. Do not leave Dry Ice on a tiled or solid surface countertop as the extreme cold could crack it. Do not store remaining dry ice in a freezer. Frozen gel packs are ok to freeze and re-use.
NO SIGNATURE REQUIRED
Carriers are authorized to leave all packages at the destination without signature which will ensure that your product will not thaw due to multiple delivery attempts.
TRACKING
When the shipping label is created you will receive an email with your tracking number.
CHANGING AN ORDER
If you would like to change or cancel your order, please contact us by phone at 774-202-2819 during our business hours, or email info@covesurfandturf.com. Orders can’t be cancelled and/or changed after we email your tracking info as the package is already on the way.
SHIPPING TO MULTIPLE ADDRESSES/CORPORATE GIFTING
When you checkout on our website, you can only specify one shipping address per order.
If you’re buying several items and want to designate that items be sent to different addresses (example, you want to buy an item for yourself and another to be shipped to someone as a gift) you will need to purchase these items separately.
You can save the addresses to the address book in your account, to easily gift your friends and family in the future.
PAYMENT
We accept all major credit cards, Google pay, Apple Pay and Paypal. Contact us directly to arrange another payment method if one is needed.
PRODUCTS AVAILABLE
We only ship a limited selection of our products for many reasons such as how they hold up during shipment and their availability. Most of our products are exclusive to dining-in at our restaurant, and local pickup and delivery, and therefore cannot be purchased directly from this site. Please visit CoveNB.com if you are in the New Bedford, MA area.
FINE PRINT
Cove Surf and Turf cannot be responsible for damage or loss of packages due to unavailable recipient or incorrect address information, or theft. We are not able to change the address or cancel an order once the order has been processed and shipped. Please ensure your recipient will be in town on the arrival day. We are not liable for lost or thawed products if customers change the pickup location to an carrier access point, carrier location or any other delivery address during the shipping process or fail to promptly refrigerate received goods.
CUSTOMER SERVICE
We are here to help you. Send us an email at info@covesurfandturf.com or call 774-202-2819. Questions are generally answered in under 24 hours